محددات الثقة في شبابيك الصيرفة الاسلامية دراسة ميدانية لعينة من البنوك الجزائرية

Abstract

This study aims to identify the most important determinants of customer confidence in the Islamic banking windows at the level of Algerian banks. For this purpose, a questionnaire was prepared and distributed to a sample of 165 customers who deal with Islamic banking windows, and SPSS V26 statistical packages program was used. The study reached the following results: - Behavioral factors contribute to determining customers' confidence in Islamic banking windows at the level of Algerian banks. - Professional determinants contribute to enhancing customers' confidence in Islamic banking windows at the level of Algerian banks. - Relational determinants contribute to enhancing customer confidence in Islamic banking windows at the level of Algerian banks. - The level of customer awareness contributes to determining customers’ confidence in the Islamic banking windows at the level of Algerian banks.