رقمنة الخدمات المالية كأداة لتحسين أداء المؤسسات المالية -دراسة حالة الصندوق الوطني للتوفير و الاحتياط وكالة المدية (منتجات الصيرفة الاسلامية نموذجاà

Abstract

This study aims to identify the role of digitization in improving the performance of financial institutions, by approaching the National Savings and Reserve Fund - Bank of the Agency of Médéa, the subject of the study, through which we discovered the various digital services provided by the bank and the reality of applying modern technology in the fund, in terms of the digital systems used, in addition to applications and electronic payment methods. The main goal of our research is to highlight the contribution of digitization in facilitating financial transactions and enhancing customer confidence in the fund's services, as we found through our study that the National Savings and Reserve Fund has been able to improve its services and develop in the past four years, as it was one of the first to adopt modern technology in the banking sector, but it still needs a lot of time to adapt to the developments taking place and keep pace with modern financial technologies.