أثر رأس المال الفكري في تحقيق الميزة التنافسية - دراسة حالة مؤسسة اتصالات الجزائر المديرية العملياتية للاتصالات بالمدية

Abstract

The study aimed to identify the impact of intellectual in its various dimenssion (human capital, structural capital, customer capital) in achieving couperirive advantage in its dimensions (quality,creativity, response, efficiency) in the operational directorate of Algeria Telecom in the stat of Medea, where the descriptive opproach was chosen, amalyticale, then choosing the study communit represented by all employees of their various administrative levels in the institution under study, and we adopted by derigion a questionnaire as a tool for all data and information (0.05) of intellectual capital in its three dimensions in achieving competitive advantage in the institution under study.