الإدارة الإلكترونية وأهميتها في تحسين الخدمة العمومية في المؤسسات دراسة حالة مؤسسة بريد الجزائر - المدية-

Abstract

This study aimed to look at the various aspects of the topic-based electronic management of the information and communication technology, it had high lighted the most important mechanisms to improve public service in light of the application of electronic management theory. Practically, we have dropped the most important electronic management applications based on information and communication technologies on Algeria, Mail Foundation unit of Medea, and then we tried to measure the postal service level from the viewpoint of customers, as we recognized the impact of the use of these technologies in the organization of the service provided from the viewpoint of employers. To achieve the objectives of the study we have designed two questionnaires, one for the customers of Algeria Medea Mail Foundation, and an other for the staff, and distributed over them which gives more credibility to the research. To answer the problem at hand, and sub-questions and validate the hypothesis, we relied on descriptive and analytical approach, and we used statistical tools in the analysis and discussion depending on the SPSS program. At the end we found that there is a close relationship between the public service and the best use of these technologies for each of the recipients of the service and providers