دور إدارة المعرفة في تحسين أداء العاملين - دراسة حالة مؤسسة اتصالات الجزائر - فرع المدية

Abstract

The objective of this study is to identify the role of knowledge management in improving the performance of employees، which is one of the most important and most successful management methods، that means the optimal using of knowledge in order to achieve the objectives of the institution، in addition to improve the performance of employees. We have taken into consideration the Algerian Telecom Corporation as the implement of this study. The information was collected from the company during a case study. After the study we found that this institution is implementing some policies that fall within the framework of knowledge management which increase employee productivity، reduce their defects and improve their performance. The study suggested strengthening knowledge sharing by strengthening participation and knowledge exchange activities، encouraging new ideas and supporting them، and setting new standards for evaluating employees' performance. The performance evaluation process is one of the most important and complex processes that require logical bases by following sequential steps for the best evaluation.