دور وسائل الدفع الالكتروني في تحسين جودة الخدمات المصرفية في البنوك التجارية - دراسة حالة البنك الخارجي الجزائري

Abstract

The study aimes to highlight the significant impact that electronic payment systeme have taken as a path in developing,expanding and improving the quality of banking services by means of approved electronic means, and this prompted banks to adopt them and make them an electronic systeme that helps them activate and improve banking performance .where the external bank of Algeria bea was selected using the descriptive approach,and the through the questionnaire provided to the customers participating in this bank under study in order to highlight the extent onif using electronic payment methods in improving the quality of banking services .oneof the most important results is the persense of a statistically significant effet on significance level of 0.05 for electronic payment methods on the quality ofbanking service at the bank under study