أثر وسائل الدفع الإلكترونية في تحسين جودة الخدمة البنكية:دراسة حالة لعينة من البنوك التجارية ولاية المدية (CPA.)

Abstract

This research aims to know the extent of electronic payments methods success in banks, and their impact on improving the quality of banking service. We have projected this study on Medea’s state banking agencies through three complete trimesters,on the theoretical chapter we touched on the electronic payments methods, then we presented the quality of banking service. We followed this research with a field study using a questionnaire dedicated for the Bank of Agriculture and Rural Development, the Algerian National Bank, the Algerian People's Credit, the Local Development Bank agencies, the collected results have been analyzed by SPSS 26 software. At the end, we concluded that there is no statistical relationship between electronic payments methods and the enhancement of the banking system