دور الإدارة الإلكترونية في تحسين أداء المرفق العام دراسة حالة بمصالح ولاية المدية

Abstract

This study aimed to shed light on how to provide public services optimally, efficiently and effectively by activating electronic management mechanisms and breaking away from traditional methods adopted in the provision of public services and the conduct of administrative procedures, in particular the files directly related to the citizen The study focused on the evolutions in the field of information technologies and technological developments, and the emergence of the electronic management style, the latter which has a significant impact within public facilities and on the public services provided. to the public, which has led to a reduction in the effects of traditional management and an evolution towards the implementation of management Speed, transparency, balanced and objective provision of public service