مساهة الثقافة التنظيمية في تطبيق فلسفة إدارة الجودة الشاملة -دراسة حالة مؤسسة نفطال بالمدية

Abstract

This study aims at identifying the effect of organizational culture on the philosophy of total quality management in Medea NAFTAL Company. The independent variable of this study is the organizational culture where it is presented by three dimensions (financial, moral, and behavioral) and the dependent variable is total quality management that is presented by four dimensions (Top management leadership, customer focus, human resources involvement, continuous improvement). The study population consists of NAFTAL employees (90), and to achieve the study purpose, researchers used the questionnaire as a principal tool of primary sources. 35 questionnaires have been distributed but only 30 were reliable. Researchers used SPSS to analyze data. Findings show that organizational culture is a set of values, traditions, and mutual ideas between organization members. Total quality management is an organizational philosophy that is used to achieve consumer’ and organization goals. Moreover, the study concluded an effect of organizational culture on total quality management in NAFTAL Medea Company.